That’s why we’re here! Some customers prefer to book a PlugGeek Now! service. A tech will assess your computer remotely to either resolve the issue or to diagnose the problem. If your issue requires an in-home visit, we can schedule a follow-up service. PlugGeek Now! is a great value, immediate and available 24×7.

No, PlugGeek cannot replace your hard drive because we do not repair hardware. If your problem requires hard drive replacement, we can only diagnose the issue, not repair it.

PlugGeek can try to help, but sometimes repairing older computers is more costly than replacing the computer altogether. If your computer is more than 4-5 years old, consider your options. And if you need help setting up your new computer, PlugGeek is here to assist.

No, PlugGeek does not add memory to your computer. Adding memory requires access to the inside of your computer, and PlugGeek does not provide hardware support. If the problem you have requires additional memory, we can only diagnose the issue.

PlugGeek offers a comprehensive Computer Repair & Help service for our customers, and it includes the following:
• Diagnosis and troubleshooting of a single issue
• Instant support through PlugGeek NOW depending on the nature of your request

PlugGeek’s Computer Repair & Help service begins at $79 for remote service, $99 for in-home service and $0 for members of Smart Home Plus. Additional charges relate to problems your computer may be having and are for covering the cost of troubleshooting.
• If your computer starts, but crashes or freezes right away, this is an additional $30.
• If your computer is making loud noises, this is an additional $30.